This Privacy Policy explains what personal information TicketPrep ("we", "us", "our") collects, how we use it, and your choices. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
01Information we collect
- Account information — your name (optional), email address, and a securely hashed version of your password. We never store your password in plain text.
- Study activity — the practice sets and mock exams you take, your answers, scores, and progress, so we can show your readiness and track weak areas.
- Purchase information — the plan you buy and a record that you have access. Payments are processed by Stripe; we do not receive or store your full card number. Stripe provides us a payment reference and, where applicable, a customer identifier.
- Technical information — a login session cookie, and basic server logs (such as IP address and browser type) used for security and to operate the Service.
02How we use your information
- To create and manage your account and log you in;
- To provide the Service — deliver questions, record progress, and unlock premium access after payment;
- To respond to your support requests;
- To send you service-related messages and, only if you opt in, occasional study tips and product updates;
- To keep the Service secure, prevent abuse, and meet legal obligations.
03Cookies
We use a single essential cookie to keep you logged in. It does not track you across other websites. Because it is required for the Service to function, it is not used for advertising. If we add analytics in future, this policy will be updated.
04Who we share it with
We do not sell your personal information. We share it only with service providers who help us operate the Service, and only as needed:
- Stripe — to process payments (subject to Stripe's own privacy policy);
- Our hosting provider — to store data and run the Service.
We may also disclose information if required by law or to protect our rights, users, or the public.
05Where your information is stored
Your information is stored on servers operated by our hosting and payment providers. Some providers may process data outside your province or country; where that happens, the information remains subject to legal safeguards and may be accessible to authorities in those jurisdictions as required by their laws.
06How long we keep it
We keep your account and study data for as long as your account is active. If you close your account or ask us to delete your data, we will delete or anonymize it within a reasonable period, except where we must retain certain records (for example, transaction records) to meet legal or accounting obligations.
07Your rights
You may ask us to access, correct, or delete your personal information, or to stop sending you optional emails. To make a request, email support@ticketprep.ca. We may need to verify your identity before acting on a request.
08Security
We protect your information with measures including hashed passwords, encrypted connections (HTTPS), and access controls. No method of transmission or storage is perfectly secure, but we work to safeguard your data and to address any incident appropriately.
09Children
The Service is intended for people preparing for trade certification and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
10Changes to this policy
We may update this Privacy Policy from time to time. We will update the "Last updated" date above, and where changes are material we will take reasonable steps to notify you.
11Contact us
For any privacy question or request, email support@ticketprep.ca or use our contact page.