We want you to feel confident buying TicketPrep. This policy explains when you can get a refund. It forms part of our Terms of Service.
017-day money-back guarantee
If TicketPrep isn't the right fit, contact us within 7 days of your purchase and we'll refund it in full — no questions asked. This applies to a first purchase of a plan.
02How to request a refund
Email support@ticketprep.ca from the email address on your account, or use our contact page and choose "Payment or billing". Tell us the plan you bought. We'll confirm and process it.
03After the 7 days
Because access is delivered digitally and immediately, purchases are generally non-refundable after the 7-day window has passed. If something has gone wrong — for example, you were charged twice, or you couldn't access what you paid for — contact us and we'll make it right.
04How refunds are processed
Approved refunds are returned to your original payment method through our payment provider, Stripe. It typically takes 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer. When we refund a purchase, the related premium access ends.
05Fair use
The guarantee is meant for genuine customers deciding whether TicketPrep works for them. We may decline a refund in cases of clear abuse — for example, repeated buy-and-refund cycles, or where our content has been copied or redistributed.
06Pass guarantee
If you write the certification exam for a trade your plan covers and don't pass, we add 120 days to your access at no charge, so you can prepare for the rewrite. For 4th Class Power Engineering, each paper counts on its own: writing paper 4A or paper 4B and not passing it counts, as long as your plan covers that paper. For the Ontario Gas Technician 3, writing the TSSA G3 exam and not passing it counts. For the Ontario Master Electrician, writing the ESA Master Electrician exam and not passing it counts. For the Alberta Master Electrician, writing the Safety Codes Council Master Electrician exam and not passing it counts. For the Ontario Building Code (BCIN) exams, writing House 2024, Small Buildings 2024, General Legal/Process 2024 or Designer Legal/Process 2024 and not passing it counts; one BCIN Exam Pass covers all four exams. For the Ontario 313D Residential Air Conditioning Systems Mechanic, writing the Skilled Trades Ontario 313D Certificate of Qualification exam and not passing it counts.
To claim it, email support@ticketprep.ca from the email address on your account within 30 days of the date on your result, and attach the result notice (a photo or screenshot is fine). The exam must have been written while your access was active. One free extension per purchase.
This is an extension of access, not a refund; the 7-day refund above is separate. It is also not a promise that you will pass. Nobody can honestly promise that, and we say so in our Terms of Service.
07Questions
Not sure whether you qualify? Just ask — email support@ticketprep.ca and we're happy to help.