We want you to feel confident buying TicketPrep. This policy explains when you can get a refund. It forms part of our Terms of Service.
017-day money-back guarantee
If TicketPrep isn't the right fit, contact us within 7 days of your purchase and we'll refund it in full — no questions asked. This applies to a first purchase of a plan.
02How to request a refund
Email support@ticketprep.ca from the email address on your account, or use our contact page and choose "Payment or billing". Tell us the plan you bought. We'll confirm and process it.
03After the 7 days
Because access is delivered digitally and immediately, purchases are generally non-refundable after the 7-day window has passed. If something has gone wrong — for example, you were charged twice, or you couldn't access what you paid for — contact us and we'll make it right.
04How refunds are processed
Approved refunds are returned to your original payment method through our payment provider, Stripe. It typically takes 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer. When we refund a purchase, the related premium access ends.
05Fair use
The guarantee is meant for genuine customers deciding whether TicketPrep works for them. We may decline a refund in cases of clear abuse — for example, repeated buy-and-refund cycles, or where our content has been copied or redistributed.
06Questions
Not sure whether you qualify? Just ask — email support@ticketprep.ca and we're happy to help.